Effective Date: June 6, 2025

1. Introduction

Welcome to HomeHub 360 AI Powered Home Management. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you use our app.

2. Information We Collect

We collect the following information:

Personal Information: Name, email address, phone number, and other contact details you provide during registration or account updates.
Home Inventory Data: Information about items in your home, including photos, descriptions, purchase dates, prices, locations within your home, associated manuals/links, warranty information, and service contracts.
Uploaded Documents: Insurance policies, receipts, warranties, maintenance records, and other documents you upload, scan, or photograph using the app.
Reminder and Notification Settings: Preferences you set for maintenance alerts, warranty expiration reminders, service due date notifications, and other calendar reminders.
Usage Data: Log data, device information (e.g., device model, operating system), IP address, app version, and analytics on how you use the app's features. This includes how you interact with document management, inventory, and maintenance reminder functionalities.
Location Data (Optional): We may request access to your device's location for specific features in the future (e.g., linking inventory items to a geographical location or service provider recommendations based on area). If we do, we will ask for your explicit consent and explain how this data will be used.
Smart Home App Grouping Data: Information related to the smart home applications you choose to group within HomeHub 360, solely for organizational purposes within the app. We do not access the data within those linked apps.

3. How We Use Your Information

We use your data to:

Provide and improve the app's features and functionality, including document organization, inventory management, and maintenance scheduling.
Store your home inventory and documents securely and allow you to access them easily.
Send reminders and notifications according to your settings, such as maintenance alerts, warranty expiration warnings, and service due date reminders.
Analyze usage patterns and trends to understand how users interact with the app and to enhance the app experience, including troubleshooting and developing new features (e.g., the upcoming AI search model).
Personalize your experience within the app.
Communicate with you regarding your account, updates to the app, and important notices.
Provide customer support.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following limited circumstances:

With Service Providers: We may share your information with third-party service providers who assist us in operating, providing, and improving the app (e.g., cloud storage providers for secure data storage, analytics providers to understand app usage, and email service providers for sending notifications). These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.
Legal Requirements: We may disclose your information if required to do so by law, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice in the app of any change in ownership or uses of your personal information.
With Your Consent: We may share your information with third parties for specific purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures, including encryption (both in transit and at rest where appropriate), secure cloud storage, regular security assessments, and access controls to protect your data against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can access and review the personal information we hold about you within the app.
Update and Correction: You can update or correct inaccuracies in your account information and the data you have stored within the app.
Deletion: You can request the deletion of your account and the personal information associated with it. Please note that we may retain certain information as required by law or for legitimate business purposes.
Data Export: You can request to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format.
Opt-out of Notifications: You can manage your notification preferences within the app settings to opt out of non-essential communications.
Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a relevant data protection authority if you believe our processing of your personal information infringes your rights.

To exercise these rights, please contact us at the email address provided in Section 9. We may require you to verify your identity before processing your request.

7. Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as soon as possible.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy within the app or by sending you an email notification. The new effective date will be prominently displayed at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the app after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Data Deletion Policy

We respect your right to privacy and data control. If you wish to have your personal data removed from our systems, you may submit a request by sending an email to 📧 support@siteoneservices.com with the subject line “Data Deletion Request.”

Upon receiving your request, we will verify your identity and proceed to delete your personal data from our active systems and backups within 90 days of the request date. You will receive a confirmation email once the deletion process is complete. Upon receiving your request, we will verify your identity and proceed to delete your personal data from our active systems and backups within 90 days of the request date. You will receive a confirmation email once the deletion process is complete.

Please note:

Some anonymized or aggregated data may be retained for analytical or legal purposes.
Deletion from third-party services (if applicable) will follow the timelines and policies of those service providers.

If you have any questions regarding this process, feel free to contact us at 📧 support@siteoneservices.com. Please note:

Some anonymized or aggregated data may be retained for analytical or legal purposes.
Deletion from third-party services (if applicable) will follow the timelines and policies of those service providers.

If you have any questions regarding this process, feel free to contact us at 📧 support@siteoneservices.com.